Returns
Returns, verified at handoff.
RTNS helps retailers and marketplaces accept, verify, and route returns through the carrier and drop-off networks customers already use.
Run a 30-day returns pilotVerified
Item, condition, and evidence captured at the moment of handoff.
BYOC or $5.95
Use your existing carriers or deploy a simple verified flat-rate return option.
Live today
Operating across UPS, USPS, FedEx, FedEx EasyReturns, DHL eCommerce, DropUpp, and LastMile.us.
Returns are expensive because decisions are made with incomplete information.
A scan confirms something entered the network — but not what was handed over, who handed it, or whether it matched the order. Refund decisions move on faith. Fraud happens before the warehouse opens the box.
RTNS captures a visual verification record at the moment of handoff — not after it arrives at the warehouse.
Verification
What RTNS verifies at the drop-off.
Every RTNS-connected return drop-off captures a visual verification record — including item description and images — that travels downstream with the return workflow.
Verified at handoff
Deployment
Two ways to deploy verified returns.
Option 1
BYOC — Bring Your Own Carrier
Keep your existing USPS, UPS, FedEx, DHL, or FedEx EasyReturns relationships. RTNS adds the verification layer at the point of handoff — no carrier migration required.
Option 2
$5.95 flat-rate returns — label-less, box-less, verified
Offer customers a simple, label-less, box-less return option via LastMile.us. One flat rate. One verified handoff. Fraud reduction built in.
What verified returns deliver.
Faster confident refunds
Verified handoff data lets refund decisions move before the warehouse receives the item.
Lower return fraud
Counter-level verification catches wrong-item and empty-box scenarios at the moment of handoff.
Fewer manual inspections
A verified visual intake record from the counter gives warehouse teams a cleaner starting point.
Better resale recovery
Visual verification and item description captured at drop-off accelerates resale, repair, and recommerce routing.
Cleaner warranty and disposition
Verified handoff records with visual evidence support warranty claims, repair routing, and disposition workflows.
Better customer experience
Customers get a faster, cleaner return experience through the carrier counters they already know.
Live Network
Through the carriers customers already use.
Your carrier relationships stay in place. RTNS adds verification at the point of handoff.
